Housing Program Manager & Client Coordinator
Overview and History: For over 50 years, The Ark has been the only Chicago organization to provide human services to the Jewish community with a comprehensive, holistic approach. Our goal is to empower individuals on their path to self-reliance. Through the powerful, empathetic team who work closely with Jewish people facing financial, employment, medical and emotional challenges, we help our clients achieve a stronger future. The Ark is proud to announce the availability of a new position with opportunity for growth and recognition. We are seeking a Housing Program Manager & Client Coordinator to lead the implementation of The Ark’s housing strategy, assist in developing new crisis housing solutions, and oversee our existing housing programs. This individual will also play a major part in helping to develop financial assistance offerings for housing subsidies while continuing to identify housing situations which best serve client needs and address unstable/homeless situations. The candidate will interact with clients, collaborate with a multidisciplinary team, work to form strong relationships with other agencies/housing services, and be a strong resource for case managers. This role requires a true understanding and appreciation for safe, stable, and affordable housing to strengthen the chances for self-reliance and an improved future. This position will report to The Ark’s Director of Strategy & Programs.
Key Responsibilities: • Manage The Ark’s housing solutions and the implementation of our housing strategy • Design and implement housing programs that best serve current and future clients • Evaluate housing programs determining client impact, growth potential, financial sustainability, and opportunities to expand services. Understand housing options for seniors, disabilities, and other segments. • Develop financial assistance program supporting housing needs while helping manage budget. • Maintain, grow, and expand relationships with housing providers, housing support services, other agencies, and community partners • Partner with clients and case managers to ensure housing benefits are received • Develop program guidelines; conduct home visits and ensuring clients meet program guidelines • Amplify visibility and impact of services, educating stakeholders about housing insecurity and potential solutions • Serve as a liaison for all housing related issues (lease reviews, support for tenant rights, FEMA funds) and develop educational resources for clients and colleagues.
Qualifications & Skills: • Minimum of 5 years working in housing related field or the social services sector with minimum of a bachelor’s degree • Action-oriented, organized with aptitude for detail • Experienced in developing new programs; Recognize incubation, acceleration and/or partnership opportunities aligning with the priorities • Engage in collaborative processes, demonstrate critical thinking, and utilize data to inform decision making • Sensitive/respectful approach with clients; ability to build trust and partner with colleagues to achieve results • Strong written and verbal communication skills; dynamic public speaking skills • Highly proficient in technology, including Microsoft Office and Salesforce • Knowledge of Jewish customs and traditions
Benefits
• Generous PTO, Federal and Jewish Holidays (no Saturday hours) • Hours: M-Th 9:00 AM – 4:00 PM F-9:00 AM-2 PM • Competitive salary • Excellent Comprehensive benefits package
Equal opportunity employer dedicated to a safe, supportive, and inclusive workplace