The Member Service Representative manages the "face of the J," developing and maintaining concierge-level customer service for guests and members and creating a welcoming environment at the welcome desks. Responsibilities include greeting and checking in members, serving as a subject matter expert on all JCC programs, promotions, events, and facilities, resolving member questions and issues, offering tours, supporting renewals and account services, and serving as Manager on Duty outside office business hours (opening/closing the facility and reporting emergencies).
This is a part-time hourly position (maximum 29 hours per week, no benefits); schedule flexibility is necessary. Candidates should have a professional appearance and manner, proficiency in Microsoft Office (intermediate Excel required), strong problem-solving skills, and the ability to take initiative with little supervision.
The Jewish Community Center is an equal opportunity employer.